- In stock items -

  • Items in stock will be dispatched on the same day (AM), or the next working day (PM).

  • For our standard post we use "Royal Mail first class recorded sign for" service. This service takes 1-3 working days. Once dispatched we are in the hands of the royal mail so please be patient.

  • We offer an express service "Royal mail special next day delivery". Orders made before 1pm will make that days post. Customers who select this option should receive before 1pm the following day.

  • International parcels are send "Royal Mail International signed for" service. This applies to anybody outside of the United Kingdom. This service is 5-7 working days in Europe. Orders outside Europe tend to vary between 1-3 weeks depending on your local service and customs. Please note ANY customs charges, are NOT from Bikini Reef Ltd. We are not responsible for customs/boarder control delays, and or handling fee issued by customs. These charges are for the customer not the company.

 

- Pre-order items -

  • These items can take anywhere between 1 to 14 working days. This is a service we do for our customers as some items can not be kept in stock. If you have ordered a pre-order item, we ask you to be patient as we send out our items the day we recieve from manufacturers or workshops. We usually get our pre-order items out quicker than 14 days however please try to keep this time frame in mind when making your order.

  • In peak seasons these waits can change but we do keep our customers notified of this.

  • Once your item is in our hands and ready to post, we will then post using the postal service you have previously selected. 

- Customised items -

  • Customised/Personalised items are usually beach or swim wear ,with text piped or embroidered on them, and/or  a custom made size or colour item. Please be aware these items have a 1 to 14 day wait.They are usually quicker than this but to make sure you have your items in time for your occasion, please give yourself enough time before hand.

  • Once your item is in our hands and ready to post, we will then post using the postal service you have previously selected.

- Returns and exchange - 

  • Returns and exchanges must be made within 7 days of receiving your item. This is judged from the day you sign for your parcel. 

  • Items must be in new condition with original tags and protective packaging in place.

  • Please note SALE priced items are non-refunadable.

  • On return please use a Recorded/Sign For postal service. This is for your own proof of post as we are not responsible for lost or damaged parcels.

  • For international customers returning post, Bikini Reef Ltd are NOT responsible for any customs charges/handling fees from customs and boarder control. You must pre-pay any fees or the parcel will NOT be recieved by Bikini Reef. These return parcels will be sent straight back to you from customs/boarder control/postal services.

  • Make sure your information is also in your return package. We recieved parcels with no information, of who its from or any information on why it has been sent back regularly. Be clear that you wanted either an exchange or refund. 

  • Please make sure your return parcel contains a returns form. This makes it easier for both customer and retailer in understanding the next step once we have recieved your return. Click the link below to download the returns form.

 

- Return Address -

157 Hermon Hill 

South Woodford

London

E181QQ

United Kingdom