Returns & Exchange
If for any reason you are not completely delighted with your purchase, we will happily accept a return for an exchange or full item refund. Returned items must be received within 7-days of receipt for UK orders and within 14 days of receipt for international orders.
How to Return -
- Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached and hygiene covers in place.
- Please download, fill-in and include the returns form along with your returned item to enable us to identify you and process your return as quickly as possible.
If this is not present, a written note with all your details will suffice!
- We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us.
The UK return address is:
157 Hermon Hill
Once returns have been received at our returns dep, please allow 14 working days for the refund to full process. Once returns have been fully checked, your exchange will dispatch the next working day. Please do not contact us before the 14 working days. If you have any concerns do not hesitate to contact us.
Returns Department working hours -
Monday - Friday
10am - 4pm